FAQ

Help and how to use our website

Application procedure

  • Is it possible to register for an IELTS examination close to the application deadline?

    If you are able to choose the test date you want on the online registration page, it means that there are still seats available in the session and you can register for them online.
    By post; you can take the test if your application form is received before the deadline and if the test session is not already full.

  • What kind of ID is accepted for IELTS?

    Only passports are accepted. No other ID is accepted for IELTS registration.
    Candidates are required to bring their passports which were used for application on the test date. If you forget to bring your passport, you can NOT take the IELTS examination. No refund or change in the test date will be permitted. If you can not bring your passport on the test date because of a Visa application, please contact us before you register.

  • I would like to make special arrangements because I have special needs. What should I do?

    Special arrangements will be made for candidates who need Braille papers, enlarged print papers, and modified Listening and Speaking tests. Please contact the designated Test Centre at least 4 months before the test date by email or telephone. You will be required to submit medical evidence in English.

Online registration

  • What can I do online besides registering?

    • Confirm your registration (test date, venue, module, payment, photos).
    • Change your registration.
    • Change your personal information.
    • Check your test results.
    • Request to send your TRFs to institutions.
  • Even though it is before the application deadline, I can not select the test date I want in order to register.

    Only test dates which have seats available are shown on the screen. If you can not select the date, it means that the session is already fully booked.

  • Why I am not able to log in to my online registration account?

    There is a possibility that the username or password has been inputted incorrectly twice. Please check your user name and password on your registration e-mail. If your account has been locked, please inform the designated Test Centre about it via e-mail.
    We will unlock it and inform you via email within 3 business days. When you send us the e-mail, please make sure you provide your name (in English), date of birth, and daytime telephone number.
    If you are in a hurry to register, please create a new username and password, and register a new account.

  • The online registration screen is frozen. What can I do?

    This may be because of your PC security settings or your version of Internet browser. Please amend your settings and try again.

  • I have registered online and already paid the test fee, but my copy of the passport may not reach the Test Centre on time. Can I still sit the test?

    Candidates are required to submit a coloured copy of the photograph page of their passport after you book your test. The final deadline is 17:00 of 15 days prior to the Written test date. If you fail to do this, you will not be allowed to sit the test. No refund or change of test date will be permitted.

Registration by post

  • I sent a paper application form by post. If my first preferred test date is not accepted, will I be notified as such?

    Yes, IELTS Test Centre will contact you.

About payment

  • How do I make payment for more than one test?

    Please pay test fees separately when you apply for more than one test. Candidates need to obtain a Transaction Reference every time they register for a test. The numbers given are valid for only one test. Where payment has been made but registration procedures have not been followed correctly, we will not be able to process your application and will refund your payment minus an administration fee of 6,300 JPY (including tax). This will apply to payments made to us after the 3 day deadline for online registration, or where the registration process was not completed correctly.

  • At which convenience stores can I make my payment?

    Familymart, Lawson, Ministop and Seicomart.

  • Can I pay the test fee with a credit card?

    Yes, we accept JCB, MasterCard, NICOS and VISA.

Post registration

  • How will I be notified about my IELTS examination.

    Please check the details of the test using the confirmation notice which will be uploaded on to your My page.

    • The date for the upload of confirmation notice on your my page: 19:00 15days before the Written test date.
      Please login to your my page and download the notice from "Confirm/Change/Cancel registration status" page.

    Should you have any questions, please contact the designated Test Centre by 17:30 of the day before test.

  • Why is my name written on TRF all in small letter?

    Be aware that your name on TRF will be printed as you register online.

Cancellation and changes

  • Can I cancel my registration for IELTS?

    The deadline for cancelation is the same as the deadline for registration.
    To cancel tests, please login to your my page from the URL below and click on "Confirm/Change/Cancel Registration status". The refund will be deposited into the designated bank account about a month from the cancellation.

  • While applying for cancelation online, I accidentaly logged out of my 'My Page' before entering my bank account information. What should I do?

    Please send your bank account information to the IELTS Test Centre by email within a week.

    • IELTS Tokyo Test Centre: jp500ielts@eiken.or.jp
    • IELTS Osaka Test Centre: jp512ielts@eiken.or.jp
  • Can I change my test date or test location?

    You may request to change the test date or module online up till the registration deadline for free of charge. Please note that the requested changes of date or module are strictly subject to availability.
    If you wish to make changes more than once you will need to receive an application form from the IELTS test centre. Please contact the IELTS test centre via email to check whether the change is possible or not.
    Note that you will be charged 6,300 jpy per change.

Test Day Identification

  • What is Test Day Identification?

    This is a new procedure for furthering IELTS test security during the actual test session. This procedure has already been implemented in Australia, China, Pakistan, Malaysia, Philippines, Taiwan, Singapore, Vietnam, and New Zealand. Japan began implementing the system in February of 2012 in degrees and as of June 2012 the entire system will be in place.

  • What is involved in this new procedure?

    Candidates must:

    1. 1.bring and show a valid passport on test day (this must be the same passport as the one sent to IELTS Test Centre beforehand).
    2. 2.have their photograph taken on the day (this will be used on your Test Report Form).
    3. 3.have a finger-scan taken.

    All candidates must follow the above procedure to take IELTS. Refusing to take part in any or all of the procedure will result in not being able to sit the test and will not be eligible for any refunds or test day transfers of any kind.

    The passport shown on test day must be the one sent to the IELTS Test Centre beforehand. Any other passport that we do not have a copy of will not be accepted. For example, if you decide to renew your passport after submitting the coloured copy of your passport to the IELTS Test Centre, you need to contact the Test Centre and submit a coloured copy of your new passport no later than 3 days prior to your test date.

  • How is my finger scanned and how will it be stored?

    The new identity verification process collects a finger scan using finger scan technology connected to a PC. Each candidate is asked to place their index finger on the machine and tap the machine several times.

    The finger scan is stored as a binary blob made up of numbers (1, 0, etc).  An actual image of the finger scan is not stored. IELTS staff cannot bring out individual finger scans. The IELTS Test Centre is committed to safely operating this system and is working with an outside security advisor to secure all information.

  • Will the data be used on Test Day?

    The photograph and finger-scan taken on test day will be used for identification purposes when entering and leaving the exam room and also for verification purposes on the day of the speaking test. All information is stored with the IELTS program and when placing your finger on the device, it will automatically bring up your photo image decreasing waiting time for verification.

  • Will the data be used for any other purpose?

    The test day photograph will be printed on candidates’ Test Report Forms, and will only be used for test related purpose (including but not limited to Test Report Form issuance, receiving organization verification, etc.) in accordance with national and international data protection law. Finger-scan data will not be used.

  • How long will Test Day Identification Procedure take?

    Photographs generally take 30 second and finger scans take about 20 second. Please follow instructions from staff on the day.

  • Can I refuse to participate in test day identification system?

    No. All candidates must have their photo and finger scan taken in order to sit the test. Refusal to follow our security procedures may result in candidates not being allowed to sit the test, and not be eligible for transfer or cancellation or refund of any kind.

  • Can I see the photo which was taken? Can I choose which photo will be used in the TRF?

    No. Candidates are not shown their photo. However, staff will make sure that the photo is clear and that eyes are opened, etc.

  • How long will the photographs be saved?

    Photos will be saved for 3 years.

  • The Listening, Reading, and Writing tests takes place on Saturday and the Speaking test takes place on Sunday in Tokyo and Osaka. Does this mean that I can have my photo taken on Sunday?

    No. Photographs will only be taken on Saturday, before the Listening, Reading, and Writing tests.

  • I registered to take the test in Tokyo/Osaka but can't because of unexpected circumstances on Saturday. What will happen?

    Candidates who have not had their photograph taken are not eligible to take the test and will not receive a Test Report Form. Furthermore, candidates are not eligible for transfer or cancellation or refund of any kind.

  • Are there any other changes in testing procedure other than having my photo and finger scan taken?

    Arrival time may become earlier in some venues. Furthermore, candidates will not be able to take the test is they do not have their photo taken. Additionally, candidates who decide to withdraw from any section of the test or decide to leave the test site early will not be sent a Test Report Form.

  • Previously, if I missed the Listening test because I was late, I was able to take the Reading and Writing tests as long as I had my ID checked. Will this still be the case?

    No. Candidates who are late will not be able to sit the test at all. However, in cases of unexpected train delays exceptions may be made, so please come to the test venue with an official delay certificate from the station.

  • I don't want the photo taken on the test day to be printed on the Test Report Form. Can I send a different photo of myself after the test and have it printed instead?

    No. Photos on the Test Report Form must be the one taken on the test day at the test venue.