IELTS' Handling of Personal Information

The Eiken Foundation of Japan ("Eiken"), Cambridge ESOL, a language teaching institution of the University of Cambridge, England, and the British Council, UK’s public international exchange organization are diligently working for protection and proper management of personal information as organizations that handle such information. Personal information which you input to use the service is only used for the purposes specified in the column titled "Purpose of use of personal information" below and we will obtain your approval in advance if it becomes necessary to use your personal information for any other purpose. In addition, there may be a case where your personal information is used for similar purposes after you have terminated the use of the service. In order to secure the accuracy of your personal information, your personal information registered with Eiken, Cambridge ESOL, and the British Council may be renewed.

Name of business operators

Eiken Foundation of Japan
British Council

Person in charge of protection and management of Personal Information (for both Eiken and the British Council)

General Manager of Personal Information Protection Managmement Group (General Manager of Personal Information Protection Managmement Group handles any and all matters related to the above.)

Purpose of use of personal information

  • Operation of IELTS conducted by Eiken;
  • Sending the IELTS test report and test report form;
  • IELTS Marketing activities and questionnaire surveys;
  • Preparation of statistic data on use of the service in Item 1 above;
  • Provision of information on Eiken’s business and services; and
  • Handling inquiries and consultation requests.

Provision of personal information to third party

Personal information provided by you will not be disclosed or provided to any third party unless:

  • you have agreed to such provision;
  • a company that has concluded a confidentiality agreement regarding personal information is entrusted with the handling of personal information within the scope necessary for achieving any of the purposes notified to you.
  • personal information is statistically processed and an individual cannot be identified; or
  • disclosure of personal information is required by legal order.

Entrusting the handling of personal information

The handling of personal information may be entrusted to a third party within the scope necessary for achieving a purpose of use. In entrusting the handling of personal information, we will select and supervise a business operator that properly manage personal information in compliance with Eiken’s standards, and conclude a non-disclosure agreement to secure the required safety of personal information.

Request of disclosure of personal information and contact for inquiries

Upon request of yourself, we will notify you of a purpose of use, or disclose, correct, add or delete, use, or eliminate your personal information held by Eiken, or stop disclosing it to a third party ("Disclosure").
Please refer to "Contact" for inquiries on the handling of personal information below for requesting Disclosure.

Notes for inputting personal information

You provide your personal information to Eiken on a voluntary basis. However, if you do not provide your personal information for any optional items, it is likely that provision of the service may be interfered with, for example, delivery of notice may be delayed.

Acquisition of personal information by any method not recognizable by you

We do not acquire your personal information by any method that is not easily recognizable by you, for example by using Cookie or web beacon.

Minors' personal information

If a minor under 15 years of age uses our products or services, such minor's personal information is obtained on condition that his/her parent or carer approves.

Implementation of safety measures

In order to prevent leakage of personal information out of Eiken or falsification thereof, Eiken establishes internal rules and implements safety measures.

Personal information protection policy

Please refer to the personal information policy on Eiken's website below:

Enquiry on IELTS' Handling of Personal Information

Please forward your inquiries about Eiken's personal information protection policy and your request for notice of a purpose of use, disclosure, correction, addition, or deletion of the content, suspension of use, elimination, and suspension of provision to a third party of personal information to the contact below:


Eiken Foundation of Japan, Publicity Section
55 Yokodera-machi, Shinjuku-ku, Tokyo 162-8055